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Breyer Repair

Our Repair team is centred around qualified and highly experienced operatives, who are locally-based across the South and South East.

So, we know and care about our residents’ communities, as well as understand how best to meet their repair needs.

We use the latest equipment and a state-of-the-art scheduling system to ensure every resident receives a high-quality service that’s delivered on time. In fact, 100% of our emergency repairs are completed within target. It is this reliable, resident-focused approach that makes us stand out.

Our family of Housing Association and Local Authority clients remain loyal to Breyer not only for our ability to manage their buildings to a high standard. It is also our innovative community investment programmes that give Breyer the edge. Our life-changing initiatives are designed to empower residents and enrich their lives, whether that’s through developing community allotments; supporting employment projects or hosting social events.

Breyer Repair

Our Repair team is centred around qualified and highly experienced operatives, who are locally-based across the South and South East.

So, we know and care about our residents’ communities, as well as understand how best to meet their repair needs.

“Please thank Aran and Wayne for the fantastic job of rewiring my home. They were considerate, kind and sociable. They were very respectful in cleaning up after work and were a pleasure to have in my home. Thank you for having a battery-powered radio!”

Yvonne McClaren – Resident

“A Wokingham resident asked for her thanks and compliments to be passed on to one of Breyer’s operatives, stating “You are a star and fantastic at your job!”

Resident

First Class Customer Service

As part of our mission to provide residents with a stress-free, reliable service, we have a dedicated call centre that runs 24 hours a day, 7 days a week, all year round. What’s more, our locally-based customer service team is fully trained so can help diagnose your repair needs over the phone to ensure a fast and effective response. Our specialist team of technical advisers are also on hand for more complex repairs.

A real-time scheduling system allows our friendly customer service advisors to access our operatives’ diaries and to book appointments with a two-hour time slot, allowing residents to plan their day hassle-free. Emergency repairs are dealt with immediately, while our out-of-hours team offers an equally smooth service even in the middle of the night.

To ensure complete peace of mind, we run our services according to a clear set of commitments that is constantly monitored through resident satisfaction surveys and random inspections of completed works. As a result, residents can be certain that Breyer will always:

Guarantee 2-hour response times for emergency repairs
Offer a same day response for urgent repairs
Confirm the repair priority and provide a timescale for completion.
Provide a job reference and operative contact name
Keep residents informed of the repair’s progress from initial call through to final aftercare
Make sure that whoever visits a resident’s home carries an identification card and follows the Breyer Group’s code of conduct
Return the resident’s home to its original state, removing any debris after work completion

Resident-focused

Wherever residents are involved, so too are Breyer’s own dedicated Resident Liaison Officers (RLOs). Resident satisfaction is at the forefront of what we do. So, during the pre-construction phase, our RLOs will carry out Resident Profiling Surveys to identify individual needs such as working hours, language issues, vulnerability or disability so that we can tailor our works accordingly. RLOs also act as a friendly point of contact throughout the programme of works offering on-going updates and responding to any questions or concerns. They will even visit each property at the completion of works to inspect it and ensure everything has been carried out to an excellent standard.

Voids

As well as responsive repairs, Breyer Repair carries out void works, for which we take a very different approach to the resident-focused repair service. Here we incorporate plans for preventing the exploitation of empty premises for anti-social behaviour. We also work hard to reinstate vacant homes to Decent Homes standard or better within 3-20 business days where possible, enabling our clients to quickly re-let these units and reduce homelessness within the local area.